All,
Anyone know how to get the number of tickets with the status ‘new’ from
the current queue as part of a template?
In short, I want to send back a message similar to the default AutoReply
but the an extra line that says:
‘There are currently tickets awaiting processing before yours.’
Thanks in advance,
Mat
something like:
{ my $tickets = RT::Tickets->new( $RT::SystemUser );
$tickets->FromSQL( "Status = ‘new’ AND Queue = ". $Ticket->Queue );
$tickets->Count; }
When you’ll check it, please, add it to the
Request Tracker Wiki 11/30/05, Matthew Sullivan matthew@sorbs.net wrote:
All,
Anyone know how to get the number of tickets with the status ‘new’ from
the current queue as part of a template?
In short, I want to send back a message similar to the default AutoReply
but the an extra line that says:
‘There are currently tickets awaiting processing before yours.’
Thanks in advance,
Mat
The rt-users Archives
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html
Best regards, Ruslan.
queue as part of a reply?
something like:
{ my $tickets = RT::Tickets->new( $RT::SystemUser );
$tickets->FromSQL( "Status = ‘new’ AND Queue = ". $Ticket->Queue );
$tickets->Count; }
When you’ll check it, please, add it to the
Request Tracker Wiki
Spot on!
Added to the wiki, and thanks.
Best regards,
Mat