How to get requestor Custom Fields data on Template

RT Users
1

Sir

We can use {$Ticket->FirstCustomFieldValue(‘name’)} to get custom
fileds which apply ticket, and use
{$Ticket->CreatorObj->FirstCustomFieldValue(‘InstantMessaging’)} to
get custom fileds which belong creator, but sometimes, we created new
ticket for clients(for example, create a abuse ticket for client). How
to get requestor Custom Fields data? RequestorObj is not working.

Thanks,

LiuJia

2

Sir

We can use {$Ticket->FirstCustomFieldValue(‘name’)} to get custom
fileds which apply ticket, and use
{$Ticket->CreatorObj->FirstCustomFieldValue(‘InstantMessaging’)} to
get custom fileds which belong creator, but sometimes, we created new
ticket for clients(for example, create a abuse ticket for client). How
to get requestor Custom Fields data? RequestorObj is not working.

if you’re working with only one requestor per ticket, you can user this:

$Ticket->Requestors->UserMembersObj->First->FirstCustomFieldValue(‘InstantMessaging’)

3

Emmanuel,

Thanks, it works.

LiuJiaOn Sun, Sep 12, 2010 at 4:43 AM, Emmanuel Lacour elacour@easter-eggs.com wrote:

On Sat, Sep 11, 2010 at 05:07:21PM +0800, nectar wrote:

Sir

We can use {$Ticket->FirstCustomFieldValue(‘name’)} to get custom
fileds which apply ticket, and use
{$Ticket->CreatorObj->FirstCustomFieldValue(‘InstantMessaging’)} to
get custom fileds which belong creator, but sometimes, we created new
ticket for clients(for example, create a abuse ticket for client). How
to get requestor Custom Fields data? RequestorObj is not working.

if you’re working with only one requestor per ticket, you can user this:

$Ticket->Requestors->UserMembersObj->First->FirstCustomFieldValue(‘InstantMessaging’)

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