How to get file from custom field to resolve message PLEASE HELP!

RT Users
1

Hello,

me and my colleague ask questions to this point three times but no responses.
But the must be someone out there done this befor. So please help us!

We have an ticket custom field from type upload one file.
If we resolve an ticket this file should be send with the resolve mail.
I figured out how to get the link to this file.
But i don’t know how to get this file as an attachment to the resolve mail.

Any ideas???
Thanks!

Chris

2

Hello,

me and my colleague ask questions to this point three times but no responses.
But the must be someone out there done this befor. So please help us!

We have an ticket custom field from type upload one file.
If we resolve an ticket this file should be send with the resolve mail.
I figured out how to get the link to this file.
But i don’t know how to get this file as an attachment to the resolve mail.

I have no clue how to do this in a template, but if you have coded up
the action yourself to send the email, you would have a MIMEObj (which
is a MIME:Entity, I think). With that, it should be simple to attach
the file via ‘attach’. You may need to get the file out of RT first,
though; I have no clue how to do that.

Example of sending an email is included here, but without the attach. I
got this from somewhere else, not sure where (maybe RT Essentials):

 my $template = RT::Template->new($RT::SystemUser);
$template->LoadGlobalTemplate('MY_NewAccountCreated');

 unless ( $template->Id ) {
     $RT::Logger->crit(qq(Unable to load template

“MY_NewAccountCreated”));
die qq([ERROR] Unable to load template “MY_NewAccountCreated”\n);
}

 my($result, $message) = $template->Parse(Argument => {UID =>

$username, PWD => $password});

 if (! $result) {
     $RT::Logger->warning("Template object failed to parse - $message");
     die("[ERROR] Template object failed to parse - $message\n");
 }

 my $MIMEObj = $template->MIMEObj;

 $MIMEObj->head->set('To', $user->EmailAddress);
 $MIMEObj->head->set('From', $RT::CorrespondAddress);

 if ( $RT::MailCommand eq 'sendmailpipe' ) {
     eval {
         open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" )

|| die $!;
print MAIL $MIMEObj->as_string;
close(MAIL);
};
if ($@) {
$RT::Logger->crit(“Could not welcome message. -” . $@ );
die(“[ERROR] Could not welcome message. -” . $@ );
}
}
else {
my @mailer_args = ($RT::MailCommand);

     local $ENV{MAILADDRESS};

     if ( $RT::MailCommand eq 'sendmail' ) {
         push @mailer_args, split(/\s+/, $RT::SendmailArguments);
     }
     elsif ( $RT::MailCommand eq 'smtp' ) {
         $ENV{MAILADDRESS} = $RT::SMTPFrom ||

$MIMEObj->head->get(‘From’);
push @mailer_args, ( Server => $RT::SMTPServer );
push @mailer_args, ( Debug => $RT::SMTPDebug );
}
else {
push @mailer_args, $RT::MailParams;
}

     unless ( $MIMEObj->send(@mailer_args) ) {
         $RT::Logger->crit("Could not send welcome message." );
         die "[ERROR] Could not send welcome message.\n";
     }
 }

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

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