Thanks for your suggestion; however my cigarette went in vein. This couldnt
solve my requirement.
Any other ways…??? Please suggest. Like any forums or chat
Got a deadline also for this task.
ManoharFrom: Ruslan Zakirov [mailto:email@example.com]
Sent: Tuesday, May 26, 2009 8:02 PM
To: H Manohar rayker
Subject: Re: [rt-users] How to get authentication while opening ticket from
the link in the admin correspondance mail.?
I believe you adjusted NoAuth regexp in the config, didn’t you? This
regexp doesn’t mean “UI will start working without auth”, but the
following instead “components matching this regular expression can
work without any credentials”.
When a ticket is created we get a admin correspondence mail with the
id , owner and the link to the ticket.
Now when we click the link of the ticket directly it should open up the
login screen after entering the user name and password which should
showing the ticket details.
For eg.: http://abc.defghk.com/Ticket/Display.html?id=345
The ticket opens up from the link when there is already a user logged in.
there are no users logged in we get the error:
Can’t call method “HasRight” on an undefined value at
/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line 3351.
When refered to the rt.log I find this error:
[Tue May 26 12:05:14 2009] [error]: Couldn’t get principal for not loaded
[Tue May 26 12:05:18 2009] [error]: Couldn’t get principal for not loaded
Is this is a bug or what do I need to do to get this working? Please
Im using RT 3.8.2, Apache 1.3, CentOS 5.2
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Best regards, Ruslan.