How to generate reports on RT?

Hi, friends.

I have a Request Tracker working well since many months ago.

And now it is time to starting generate some reports from our more than
300 tickets.

What should be my first step?

Att,

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
fone@RNP: 10158902

Wagner,

Have you put together any specifications on what people want to see in those
reports?
Have you segregated that information into specific types of reports?
Have you determined the best way to produce those reports per user, ie.
Search results downloaded into Excel or Dashboards or Cronjobs, etc?
When you’ve done all that, the road will be pretty well mapped out for you.

Kenn
LBNL2010/11/16 Wagner Pereira wpereira@pop-sp.rnp.br

Hi, friends.

I have a Request Tracker working well since many months ago.

And now it is time to starting generate some reports from our more than 300
tickets.

What should be my first step?

Att,

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
fone@RNP: 10158902

Hello,

I don’t know what version you are running. I am running v3.8.7. Once a search has been performed, at the bottom-right corner of the
results page, on v3.8.7 you have scroll lists and a “Generate reports” button.

Regards

Robert GRASSO – System engineer

CEDRAT S.A.
15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:robert.grasso@cedrat.com - http://www.cedrat.com

Hi, Robert.

I really appreciate your answer.

I’m using the version 3.6.7 and the scroll list is available!

Now I’m able to start creating some reports.

Att,

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
fone@RNP: 10158902Em 18/11/2010 07:52, Robert Grasso escreveu:

Hello,

I don’t know what version you are running. I am running v3.8.7. Once a search has been performed, at the bottom-right corner of the
results page, on v3.8.7 you have scroll lists and a “Generate reports” button.

Regards


Robert GRASSO � System engineer

CEDRAT S.A.
15 Chemin de Malacher - Inovall�e - 38246 MEYLAN cedex - FRANCE
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:robert.grasso@cedrat.com - http://www.cedrat.com

-----Message d’origine-----
De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part
de Wagner Pereira
Envoy� : 16 novembre 2010 15:21
� : RT-Users@lists.bestpractical.com
Objet : [rt-users] How to generate reports on RT?

Hi, friends.

I have a Request Tracker working well since many months ago.

And now it is time to starting generate some reports from our
more than
300 tickets.

What should be my first step?

Att,

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
fone@RNP: 10158902