How to find possible values for an object

RT Users
1

I’m not a Perl programmer and the documentation for RT isn’t very friendly
for folks like me. I’m trying to put the ticket owner’s full name in a
template, for example, and I can’t find anything that tells me what the
possible values are for {$Ticket->OwnerObj}. I did see a snippet that used
{$Ticket-OwnerObj->Name} but that displays just the username, not the full
name.

Aside from needing to resolve that specific problem, is there a way a
non-Perl-person can find what values are possible for other objects, as
well?

Thanks, I know this is such a noob question, but I’m stumped.
-Rick

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2

I’m not a Perl programmer and the documentation for RT isn’t very friendly
for folks like me. I’m trying to put the ticket owner’s full name in a
template, for example, and I can’t find anything that tells me what the
possible values are for {$Ticket->OwnerObj}. I did see a snippet that used
{$Ticket-OwnerObj->Name} but that displays just the username, not the full
name.

OwnerObj is an RT::User, so you have all methods available here:

http://www.bestpractical.com/docs/rt/4.2/RT/User.html

(You wan’t ->RealName here).

Aside from needing to resolve that specific problem, is there a way a
non-Perl-person can find what values are possible for other objects, as
well?

Each object have a corresponding .pm file in lib/RT/ (User.pm,
Ticket.pm, …).

You can do “perldoc lib/RT/…pm” to see available methods or use the
online documentation above)

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
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3

Thanks! I guess the trick is for me to learn how to navigate the
documentation. It probably makes perfect sense to a Perl programmer or
more experienced RT user - I didn’t even make that connection, though. I
appreciate it!

-RickOn 1/17/2014 7:38 AM, Emmanuel Lacour [via RequestTracker] wrote:

On Thu, Jan 16, 2014 at 12:21:54PM -0800, rwzoerner wrote:

I’m not a Perl programmer and the documentation for RT isn’t very
friendly
for folks like me. I’m trying to put the ticket owner’s full name in a
template, for example, and I can’t find anything that tells me what the
possible values are for {$Ticket->OwnerObj}. I did see a snippet
that used
{$Ticket-OwnerObj->Name} but that displays just the username, not
the full
name.

OwnerObj is an RT::User, so you have all methods available here:

RT::User - RT 4.2.17 Documentation - Best Practical

(You wan’t ->RealName here).

Aside from needing to resolve that specific problem, is there a way a
non-Perl-person can find what values are possible for other objects, as
well?

Each object have a corresponding .pm file in lib/RT/ (User.pm,
Ticket.pm, …).

You can do “perldoc lib/RT/…pm” to see available methods or use the
online documentation above)

–
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
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