How to enclose transaction attachments into outgoing mail?

Hi all.

One of my RT’s workflows is following:

  • 2 tickets: tt #1 in queue #a and tt #2 in queue #b.
  • tt #1 and tt #2 are linked.
  • Owner posts correspondence into ticket #1.
  • Additional transaction ‘touch’ is created in tt #2.
  • ‘touch’ causes scrip that emails message that was posted into tt #1.

Now the only text message is sent, without attachments. I can include links to
attachments, but I want to enclose attachments themselves. Is it possible?

Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

Meet PortaOne @ ITEXPO West 2010
Booth 726, October 5-6
Los Angeles Convention Center