Custom fields will follow the ticket in RT 3.4, that is, if the
CFs are defined for both queue. Just an FYI.
-ToddOn Mon, Nov 22, 2004 at 10:31:42AM -0500, Andy Harrison wrote:
On Mon, 22 Nov 2004 10:42:38 +0800, Paul Suela firstname.lastname@example.org wrote:
I have several Queues in my RT system. Is there a good way to so that
members from HELPDESK queue can forward/escalate a ticket to SYSAD queue?
When you’re viewing the ticket, click into the Basics, select the
different queue, save the change. Note that custom fields are not
transferable between queues, but any custom values you enter will
still be there. You can view the custom values again by putting the
ticket back into the original queue.
Be sure to check out the RT wiki at http://wiki.bestpractical.com