How to display custom field in auto-generated email?

RT Users
1

Hello, if someone could kindly help me with this, I would appreciate
it greatly.

When someone creates a ticket, they fill out a few custom fields. How
can I get those fields included with the email that is sent to the
queue owner?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

2

When someone creates a ticket, they fill out a few custom fields. How

can I get those fields included with the email that is sent to the
queue owner?

In its simplest form you want something like this

{$Ticket->FirstCustomFieldValue(‘Custom_Field_Name’)}

I’d suggest bookmarking the RT Wiki http://wiki.bestpractical.com/
And Mailing List Archive :
Carbon60: Managed Cloud Services

Which is where I found most of the answers to get my Custom Field set up
going with some quick searches.

  • Scott