How to disable "On Resolve Notify Requestors with template Resolved"

RT Users
1

I would like to disable the “On Resolve Notify Requestors with template
Resolved” email notification on a specific Queue.

A pointer in the right direction will be appreciated.

TIA,

David

2

At Wednesday 3/30/2005 02:46 PM, David Oberlitner wrote:

I would like to disable the “On Resolve Notify Requestors with template
Resolved” email notification on a specific Queue.

A pointer in the right direction will be appreciated.

TIA,

David

You can put a condition into the global scrip that will return 0 for your
specific queue and 1 for all the rest.

Or you can disable the global scrip and add queue scrips for those queues
that want the on-resolve notification.

Another solution was put together by Dirk Pape (go to the wiki’s
Contributions section and then to Dirk Pape’s RT Page) - not sure which
versions of RT this runs on.

Steve

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

sturner@mit.edu

3

I would like to disable the “On Resolve Notify Requestors with template
Resolved” email notification on a specific Queue.

A pointer in the right direction will be appreciated.

-----------> Request Tracker Wiki

Look under “Return values” for the example. It would probably be
productive for you to browse the archive of past messages as well as the
Wiki before asking the same question that was asked with the last couple
of weeks.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“Been there? Done that? Try cordless bunjee jumping.”