Hi all.
I’ve got couple of queues where mostly all new tickets are made by unprivileged users via e-mail. They get Autoreply msgs with their login/password to the SelfService WebUI and all works well, they can see their tickets etc. But I want to disable the “New Ticket” page for them in SelfService so they could only make new tickets by form on a www page witch sends e-mail to RT (not from WebUI from SelfService). How can I do that the simplest way?
Best regards,
WeSik
Hack html/SelfService/Elements/Tabs a little. Delete references to
Create, this just hides Create interface from SelfService
Or you can replace html/SelfService/Create* files with simple pages
which redirect to your custom form using simple text “go there and use
that form” or real HTTP redirect.
use whatever is easier for youOn Tue, May 6, 2008 at 4:21 PM, wesik wes@gower.pl wrote:
Hi all.
I’ve got couple of queues where mostly all new tickets are made by
unprivileged users via e-mail. They get Autoreply msgs with their
login/password to the SelfService WebUI and all works well, they can see
their tickets etc. But I want to disable the “New Ticket” page for them in
SelfService so they could only make new tickets by form on a www page witch
sends e-mail to RT (not from WebUI from SelfService). How can I do that the
simplest way?Best regards,
WeSik
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