How to disable fckeditor globally?

RT Users
1

is there a way to do this? i have not been able to find it.

2

in your etc/RT_SiteConfig.pm

Set($MessageBoxRichText, 0);

slamp slamp wrote:

3

hi everyone,

on my side, i installed a fresh 3.8.1 version of RT and i can not see
anywhere fckeditor menu-bar, is there a documentation or something i
miss about it?

i even try to put “Set($MessageBoxRichText, 1);” but nothing change… i
test my RT with firefox 3 on linux and IE6 on linux…

any help will be appreciate,

regards,

Curtis Bruneau wrote:

4

Remy Berrebi wrote:

hi everyone,

on my side, i installed a fresh 3.8.1 version of RT and i can not see
anywhere fckeditor menu-bar, is there a documentation or something i
miss about it?

i even try to put “Set($MessageBoxRichText, 1);” but nothing change… i
test my RT with firefox 3 on linux and IE6 on linux…

any help will be appreciate,

Check your JavaScript error console first (and look at the HTML source
code where you see a trace of fckeditor).

Regards
Racke

LinuXia Systems => http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP => http://www.icdevgroup.org/
Interchange Development Team

5

well i can see this on my error console :

Erreur : missing ) after argument list
Fichier Source : http://localhost/rt3/Ticket/Create.html?Queue=1
Ligne : 67, Colonne : 67
Code Source :
doOnLoad(hide(document.getElementById(‘Ticket-Create-details’)););

but i changed nothing on template or html …

Stefan Hornburg (Racke) wrote:

6

ok i find a solution.

i edit file : /usr/share/rt3/html/Ticket/Create.html

find this on line 48 :

<& /Elements/Header,
Title => loc(“Create a new ticket”),
onload => “hide(document.getElementById(‘Ticket-Create-details’));” &>

i remove the “;” to have this :

<& /Elements/Header,
Title => loc(“Create a new ticket”),
onload => “hide(document.getElementById(‘Ticket-Create-details’))” &>

and now i have the fckeditor visible (but reduced by default…)

in case it can help, i have RT3.8.1 from YUM rpm for Fedora 10…

Remy Berrebi wrote:

7

Curtis Bruneau ha scritto:

in your etc/RT_SiteConfig.pm
Set($MessageBoxRichText, 0);

Thank you!

This solve a performance problem in my setup: many users reported
slowlyness rendering the reply/create ticket after the upgrade to 3.8.1.

cheers

Andrea

smime.p7s (3.4 KB)