How do I determine why I am getting two emails from every correspondence to ticket?
I am the owner and listed as a member of the group.
Is there a way to see in RT’s outgoing email which scrip is being applied?
These are the scrips we have, they are all enabled:
|1||On Comment Notify AdminCcs as Comment||On Comment||Notify AdminCcs as Comment||Admin Comment in HTML||Enabled|
|2||On Comment Notify Other Recipients as Comment||On Comment||Notify Other Recipients as Comment||Correspondence in HTML||Enabled|
|3||On Correspond Notify AdminCcs||On Correspond||Notify AdminCcs||Admin Correspondence in HTML||Enabled|
|4||On Correspond Notify Other Recipients||On Correspond||Notify Other Recipients||Correspondence in HTML||Enabled|
|5||On Correspond Notify Requestors and Ccs||On Correspond||Notify Requestors and Ccs||Correspondence in HTML||Enabled|
|6||On Correspond Open Inactive Tickets||On Correspond||Open Inactive Tickets||Blank||Enabled|
|7||On Create Autoreply To Requestors||On Create||Autoreply To Requestors||Autoreply in HTML||Enabled|
|9||On Create Notify Ccs||On Create||Notify Ccs||Correspondence in HTML||Enabled|
|10||On Create Notify Other Recipients||On Create||Notify Other Recipients||Correspondence in HTML||Enabled|
|8||On Create Notify Owners and AdminCcs||On Create||Notify Owner and AdminCcs||Transaction in HTML||Enabled|
|15||On Forward Ticket Send forwarded message||On Forward Ticket||Send Forward||Forward Ticket||Enabled|
|14||On Forward Transaction Send forwarded message||On Forward Transaction||Send Forward||Forward||Enabled|
|11||On Owner Change Notify Owner||On Owner Change||Notify Owner||Transaction in HTML||Enabled|
|12||On Resolve Notify Requestors||On Resolve||Notify Requestors||Resolved in HTML||Enabled|
|13||On transaction, add any tags in the transaction’s subject to the ticket’s subject||On Transaction||Extract Subject Tag||Blank||Enabled|
|17||Set due date if needed according to SLA||Require Due set according to SLA||Set due date according to SLA||Blank||Enabled|
|16||Set starts date if needed according to SLA||Require Starts set according to SLA||Set starts date according to SLA||Blank||Enabled|
|18||SPAM||On Create||User Defined||Transaction||Enabled|