How to determine the value of a transaction custom field in Scrip

RT Users
1

How do I install this patch?

I am new at RT. My installation is:
RT 3.4.4
Apache 1.3.34
Perl 5.8.7

I need to transfer tickets between queues when a “Transaction Custom Field”
takes a determined value, and I will create a scrip to do so. I was
searching the mailing list and find this patch. And it sounds me
interesting.

Thanks in advance.
Gabriela

Enviado el: jueves, 30 de marzo de 2006 4:24
CC: rt-ursers
field in ScripCondition

Jesse,

Thank you very much! It works!

Jesse Vincent wrote:

Jesse,
Did you post your patch in rt-user list or rt-devel list?

I think it was rt-devel. But I found and attached the patch. Thanks to
svk :wink:

Thanks.

Jesse Vincent wrote:

Sometime around 6 months ago, I sent out mail with a patch to enable
this feature. It was way too hacky to be reasonable to include in the
core, but might be reasonable to use in your situation.

Hi there,

I would like to check the value of a transaction custom field in a scrip
condition to trigger an action.

It seems, however, that I can’t achieve this purpose. I found that the
custom field for a transaction is not set when IsApplicable() is called.

The transaction custom field is set in Interface/Web.pm separately after
the transaction is created.

Any alternatives are available?

Any suggestion is appreciated.

  • Wang

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