Hi.
I’m trying to generate a custom TimeWorked report. I’ve found
http://requesttracker.wikia.com/wiki/TimeWorkedReport
with notice, that increment of TimeWorked should be skipped if created
by RT_System user. However, in my RT (4.0.10) this transaction has been
created by the user performing merge, not by RT_System.
Is this a new approach in 4.0, or mayby some specific of my setup (I’ve
tried to find something relevant in RT_Config) ?
If it has been changed in 4.0 - how can I find out if the TimeWorked has
been created in result of merge?
TIA,
R.
with notice, that increment of TimeWorked should be skipped if created
by RT_System user. However, in my RT (4.0.10) this transaction has been
created by the user performing merge, not by RT_System.
Is this a new approach in 4.0, or mayby some specific of my setup (I’ve
tried to find something relevant in RT_Config) ?
If it has been changed in 4.0 - how can I find out if the TimeWorked has
been created in result of merge?
TimeWorked and Merges is a bit of a mess, but has been cleaned up a
tiny bit in alter 4.0s and definitely on master (what will be 4.2).
It’d be a lot easier to get a sense of what you’re seeing if you
showed us the transactions you’re looking at.
-kevin
TimeWorked and Merges is a bit of a mess, but has been cleaned up a
tiny bit in alter 4.0s and definitely on master (what will be 4.2).
It’d be a lot easier to get a sense of what you’re seeing if you
showed us the transactions you’re looking at. -kevin
Sure.
Transactions of the merged ticket:
id | objecttype | objectid | timetaken | type | field | oldvalue | newvalue
223234 | RT::Group | 94774 | 0 | Create | | |
1484144 | RT::Ticket | 94774 | 0 | Create | | |
1484452 | RT::Ticket | 94774 | 60 | Comment | | |
1486176 | RT::Ticket | 94774 | 61 | Comment | | |
1486211 | RT::Ticket | 94774 | 44 | Comment | | |
1521779 | RT::Ticket | 94774 | 144 | Comment | | |
1526080 | RT::Ticket | 94774 | 0 | Set | Owner | 247901 | 388545
1526573 | RT::Ticket | 94774 | 45 | Comment | | |
1527417 | RT::Ticket | 94774 | 240 | Correspond | | |
1528176 | RT::Ticket | 94774 | 30 | Comment | | |
1529378 | RT::Ticket | 94774 | 100 | Comment | | |
1533693 | RT::Ticket | 94774 | 90 | Comment | | |
1533695 | RT::Ticket | 94774 | 0 | AddLink | MergedInto | | fsck.com-rt://…/ticket/95112
Transactions of the target ticket
id | objecttype | objectid | timetaken | type | field | oldvalue | newvalue
224132 | RT::Group | 95112 | 0 | Create | | |
1490734 | RT::Ticket | 95112 | 0 | Create | | |
1493108 | RT::Ticket | 95112 | 0 | Set | Owner | 10 | 22
1493120 | RT::Ticket | 95112 | 0 | Correspond | | |
1493562 | RT::Ticket | 95112 | 0 | Comment | | |
1493664 | RT::Ticket | 95112 | 0 | Set | Owner | 22 | 384890
1493671 | RT::Ticket | 95112 | 10 | Comment | | |
1499857 | RT::Ticket | 95112 | 125 | Comment | | |
1508951 | RT::Ticket | 95112 | 145 | Comment | | |
1533694 | RT::Ticket | 95112 | 0 | Set | TimeWorked | 280 | 1094
1533696 | RT::Ticket | 95112 | 0 | AddLink | MergedInto | | fsck.com-rt://…/ticket/95112
1533711 | RT::Ticket | 95112 | 0 | Set | Owner | 384890 | 22
1533715 | RT::Ticket | 95112 | 0 | Set | Owner | 22 | 388545
1533721 | RT::Ticket | 95112 | 61 | Comment | | |
1535978 | RT::Ticket | 95112 | 0 | Comment | | |
1535980 | RT::Ticket | 95112 | 0 | Status | Status | new | resolved
Transaction no. 1533694 has been created to increase TimeWorked in ticket 95112 by sum of timeworked in ticket 94774.
However, I found a way: every time I find ‘Set TimeWorked’ transaction
I’m listing all the transactions of the related ticket, check next one
transaction (after Set TimeWorked) and I skip the Time Worked if the
next one is ‘AddLink MergedInto’.
Not too elegant (some lines of code), but it seems it will have to be
enough for some time, right?
Cheers,
R.
signature.asc (254 Bytes)
TimeWorked and Merges is a bit of a mess, but has been cleaned up a
tiny bit in alter 4.0s and definitely on master (what will be 4.2).
It’d be a lot easier to get a sense of what you’re seeing if you
showed us the transactions you’re looking at. -kevin
Sure.
Transactions of the merged ticket:
id | objecttype | objectid | timetaken | type | field |
oldvalue | newvalue
---------±-----------±---------±----------±-----------±-----------±---------±--------------------------------------
223234 | RT::Group | 94774 | 0 | Create | |
|
1484144 | RT::Ticket | 94774 | 0 | Create | |
|
1484452 | RT::Ticket | 94774 | 60 | Comment | |
|
1486176 | RT::Ticket | 94774 | 61 | Comment | |
|
1486211 | RT::Ticket | 94774 | 44 | Comment | |
|
1521779 | RT::Ticket | 94774 | 144 | Comment | |
|
1526080 | RT::Ticket | 94774 | 0 | Set | Owner |
247901 | 388545
1526573 | RT::Ticket | 94774 | 45 | Comment | |
|
1527417 | RT::Ticket | 94774 | 240 | Correspond | |
|
1528176 | RT::Ticket | 94774 | 30 | Comment | |
|
1529378 | RT::Ticket | 94774 | 100 | Comment | |
|
1533693 | RT::Ticket | 94774 | 90 | Comment | |
|
1533695 | RT::Ticket | 94774 | 0 | AddLink | MergedInto |
| fsck.com-rt://…/ticket/95112
Transactions of the target ticket
id | objecttype | objectid | timetaken | type | field |
oldvalue | newvalue
---------±-----------±---------±----------±-----------±-----------±---------±--------------------------------------
224132 | RT::Group | 95112 | 0 | Create | |
|
1490734 | RT::Ticket | 95112 | 0 | Create | |
|
1493108 | RT::Ticket | 95112 | 0 | Set | Owner |
10 | 22
1493120 | RT::Ticket | 95112 | 0 | Correspond | |
|
1493562 | RT::Ticket | 95112 | 0 | Comment | |
|
1493664 | RT::Ticket | 95112 | 0 | Set | Owner |
22 | 384890
1493671 | RT::Ticket | 95112 | 10 | Comment | |
|
1499857 | RT::Ticket | 95112 | 125 | Comment | |
|
1508951 | RT::Ticket | 95112 | 145 | Comment | |
|
1533694 | RT::Ticket | 95112 | 0 | Set | TimeWorked |
280 | 1094
1533696 | RT::Ticket | 95112 | 0 | AddLink | MergedInto |
| fsck.com-rt://…/ticket/95112
1533711 | RT::Ticket | 95112 | 0 | Set | Owner |
384890 | 22
1533715 | RT::Ticket | 95112 | 0 | Set | Owner |
22 | 388545
1533721 | RT::Ticket | 95112 | 61 | Comment | |
|
1535978 | RT::Ticket | 95112 | 0 | Comment | |
|
1535980 | RT::Ticket | 95112 | 0 | Status | Status |
new | resolved
Transaction no. 1533694 has been created to increase TimeWorked in ticket
95112 by sum of timeworked in ticket 94774.
However, I found a way: every time I find ‘Set TimeWorked’ transaction
I’m listing all the transactions of the related ticket, check next one
transaction (after Set TimeWorked) and I skip the Time Worked if the
next one is ‘AddLink MergedInto’.
Not too elegant (some lines of code), but it seems it will have to be
enough for some time, right?
Yes. It will be. In RT 4.2 upgrade script does similar thing, but also
checks that after throwing away all these candiate txtns the time on ticket
is consistent with other transactions.
Cheers,
R.
–
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Best regards, Ruslan.