How to delete Ticket

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db…

Jonathan Sheehy
Exchange Administrator

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy@prg.commailto:jsheehy@prg.com
www.prg.comhttp://www.prg.com/

How are you delivering mail to rt-mailgate?On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jsheehy@prg.commailto:jsheehy@prg.com> wrote:

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db…

Jonathan Sheehy
Exchange Administrator

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy@prg.commailto:jsheehy@prg.com
www.prg.comhttp://www.prg.com/

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com

Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder.

Example:
rt-shredder --plugin 'Tickets=query,id = ’

There’s also a web UI within RT:
https://rt-wiki.bestpractical.com/wiki/Shredder#WebUIOn Jan 25, 2017, at 1:24 PM, Landon Stewart <lstewart@internap.commailto:lstewart@internap.com> wrote:

How are you delivering mail to rt-mailgate?

On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jsheehy@prg.commailto:jsheehy@prg.com> wrote:

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db…

Jonathan Sheehy
Exchange Administrator

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy@prg.commailto:jsheehy@prg.com
www.prg.comhttp://www.prg.com/

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com/

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com