How to customize attaching a message

RT Users
1

Hi,
I can not figure how to customize the behaving of RT-Attach-Message in a Template. I need something like:

{ if ($Transaction->Attachments->First->GetHeader('RT-DetectedAutoGenerated') eq ('true') ) {RT-Attach-Message: no}
 else {RT-Attach-Message: yes}    }

and so far have no success. Does anybody know? :slight_smile:
Thank you, Petr

2

OK, if anybody needs it, here it is. The key is not to customize the whole header but only it’s content:

RT-Attach-Message: {
    if ($Transaction->Attachments->First->GetHeader('RT-DetectedAutoGenerated') eq ("true") ) {"no"}
    else {"yes"}
}
1 Like
3

Hi Petr.
What do you get with that code in the template.

Is the attachment added to the ticket closing response?

4

Hi, this code puts on the first line of the template either
“RT-Attach-Message: yes” or “RT-Attach-Message: no”. So depending on the value the attachment is added or not. This template is not for the closing response as it reacts on auto generated messages.
Petr