How to create ticket without log in using CommandBy MAil

RT Users
1

Hi
I’ m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don’t have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I don’t
wanna have any :wink: ).
I installed CommandByMail extension on my RT and I also enabled it in my
RT_SiteConfig.pm file but it doesn’t work.
I have two questions:
1-To whom these external users must send their mail (I mean what email
address)??
2-Should I add anything special in my RT_SiteConfig.pm ??

2

First, in RT_SiteConfig.pm you need to define your address like: Set(
$CorrespondAddress, ‘rt@organizationdomain.ro’);
Set( $CommentAddress, ‘comment@organizationdomain.ro’); then, if you use
postfix, you need to create aliases in /etc/aliases for queue like:

rt-testqueue: “|/opt/rt4/bin/rt-mailgate --queue testqueue
–action correspond --url http://organizationdomain.ro”
comment-testqueue: “|/opt/rt4/bin/rt-mailgate --queue testqueue --action
comment --url http://organizationdomain.ro”

After this settings restart httpd and postfix.

În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <
rt-users@lists.bestpractical.com> a scris:

3

To who my users must their emails Dumitru ??
I mean which email address is responsible for taking user emails and
converting them into tickets ??:-\ :-\ :-[On 01/16/2016 08:11 PM, Dumitru Catalin wrote:

First, in RT_SiteConfig.pm you need to define your address like: Set(
$CorrespondAddress, ‘rt@organizationdomain.ro
mailto:rt@organizationdomain.ro’);
Set( $CommentAddress, ‘comment@organizationdomain.ro
mailto:'comment@organizationdomain.ro’); then, if you use postfix,
you need to create aliases in /etc/aliases for queue like:

rt-testqueue: “|/opt/rt4/bin/rt-mailgate --queue testqueue
–action correspond --url http://organizationdomain.ro”
comment-testqueue: “|/opt/rt4/bin/rt-mailgate --queue testqueue
–action comment --url http://organizationdomain.ro”

After this settings restart httpd and postfix.

În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users
<rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com> a scris:

Hi
I' m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don't have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I
don't
wanna have any ;-) ).
I installed CommandByMail extension on my RT and I also enabled it
in my
RT_SiteConfig.pm file but it doesn't work.
I have two questions:
1-To whom these external users must send their mail (I mean what email
address)??
2-Should I add anything special in my RT_SiteConfig.pm ??
4

To email set by variable: Set( $CorrespondAddress, ’
rt@organizationdomain.ro’); in RT_SiteConfig.pm file

În mie., 20 ian. 2016 la 12:02, vahid Khorasani vh.khorasani@yahoo.com a
scris:

To who my users must their emails Dumitru ??
I mean which email address is responsible for taking user emails and
converting them into tickets ?? :-\ :-\ :-[

First, in RT_SiteConfig.pm you need to define your address like: Set(
$CorrespondAddress, ‘rt@organizationdomain.ro’);
Set( $CommentAddress, ‘comment@organizationdomain.ro’); then, if you use
postfix, you need to create aliases in /etc/aliases for queue like:

rt-testqueue: “|/opt/rt4/bin/rt-mailgate --queue testqueue
–action correspond --url http://organizationdomain.ro”
comment-testqueue: “|/opt/rt4/bin/rt-mailgate --queue testqueue
–action comment --url http://organizationdomain.ro”

After this settings restart httpd and postfix.

În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <
rt-users@lists.bestpractical.com> a scris:

Hi
I’ m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don’t have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I don’t
wanna have any :wink: ).
I installed CommandByMail extension on my RT and I also enabled it in my
RT_SiteConfig.pm file but it doesn’t work.
I have two questions:
1-To whom these external users must send their mail (I mean what email
address)??
2-Should I add anything special in my RT_SiteConfig.pm ??

–
Dumitru Ionut Catalin
email: d.i.catalin@gmail.com / dcatalin@outlook.com
tel.: 0762676337