How to craft Transaction Link

RT Users
1

Hi Everyone.

I was trying to mod default template 6 so that it would include the transaction # in the provided URL on comment notification but I need to find the reference for the tranactionID of the comment... I thought it would be as simple as:

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}#txn-{$Transaction->ObjectId}

but is the same are the ticket Id… Any hints? I’m about to go code diving to follow the objects to see where I can get the transaction Id otherwise…

TIA.

Michael Eraña, CISSP
Chief Technology Officer
PC Network, Inc.
cto@lanusa.com mailto:eranam@lanusa.com

2

Hi Everyone.

I was trying to mod default template 6 so that it would include the

transaction # in the provided URL on comment notification but I need to find
the reference for the tranactionID of the comment… I thought it would be
as simple as:

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}#txn-{$Transaction->ObjectId}
it’s {$Transaction->id} , each record has id method.

but is the same are the ticket Id… Any hints? I’m about to go code diving
to follow the objects to see where I can get the transaction Id otherwise…

TIA.

Michael Eraña, CISSP
Chief Technology Officer
PC Network, Inc.
cto@lanusa.com

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