How to control ticket owner list

RT Users
1

Hi All,

Anyone knows how to control owners drop down list for ticket creation
I only want to list the users (currently my rt show every one even the
requester as well)

www.opensourcer.net

2

Maybe ACL problem, you should unset unprivileged users to own tickets.
This control is made from ACL “Own Ticket” so you can create a group that can own ticket and go to every group/user and remove this ACL.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner

-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Arun ragini
Enviada em: segunda-feira, 13 de fevereiro de 2012 07:24
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] how to control ticket owner list

Hi All,

Anyone knows how to control owners drop down list for ticket creation I only want to list the users (currently my rt show every one even the requester as well)

www.opensourcer.net
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