How to check if can receive email from special domain

nectar · January 10, 2011, 3:09am

Sir,

Our RT can not receive email from special domain(for example,
tom@test.com), it is okay before.

a. We can sent email to tom@test.com via RT web UI(create ticket for him)
b. But RT can not receive email from tom@test.com or he can not update ticket
c. If we use my@gmail.com sent email to tom@test.com, my@gmail.com can
get reply email from tom@test.com

If our RT blocked emails from tom@test.com?

Thank you.

LiuJia

Jon_Baker1 · January 10, 2011, 5:13pm

Is tom@test.com getting a bounce message from RT? If they are not,
it’s most likely not getting that far. I’d look in the mail logs and
make sure your MTA isn’t blocking his message for some reason; if you
see the message arriving there and being delivered to RT, you’ll need
to look in the RT logs to see what RT is doing with it. But it’s
unlikely that RT is blocking a message from a specific domain.On Jan 10, 2011, at 11:00 AM, rt-users-request@lists.bestpractical.com wrote:

Sir,

Our RT can not receive email from special domain(for example,
tom@test.com), it is okay before.

a. We can sent email to tom@test.com via RT web UI(create ticket for
him)
b. But RT can not receive email from tom@test.com or he can not
update ticket
c. If we use my@gmail.com sent email to tom@test.com, my@gmail.com can
get reply email from tom@test.com

If our RT blocked emails from tom@test.com?

Thank you.

–
LiuJia

Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656

CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.

Kris_Germann · January 10, 2011, 5:21pm

Does anybody know if this is even possible?

When you set a ticket status to ‘rejected’ that it automatically add a
condition to block that email address permanently?

Getting a lot of spam of late .

Kris Germann
Supervisor, Sales & Technical Support
Fibernetics Corporation
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

Jose_Diaz · January 21, 2011, 11:25am

Hi,

We have a similar problem but with all domains.

Check if in the history of a ticket is the message “out going email recorded” or something like that is inmmediatly after a new ticket creation or a reply to requestor.

Another trick could be restart webserver and see what happen.

José Gregorio.-----Original Message-----
From: nectar nectar020@gmail.com
Sender: rt-users-bounces@lists.bestpractical.com
Date: Mon, 10 Jan 2011 11:09:19
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] how to check if can receive email from special domain