How to change the select owner drop-down?

RT Users
1

Hi there!!

I am a little new at RT, so I apologize if I skipped something…

I�m using RT 3.6.1 on Debian with Postgres 8.1.5.
Everytime I create a ticket, I have to select the owner on the drop-down
by its username.
I wanted to know how to change this so I can select the owner by the
owner�s Name (as set in the user�s Real Name, or Nickname field).
Is this implemented already?

Thanks a lot.
Mario Gomide

2

Hi there!!

I am a little new at RT, so I apologize if I skipped something…

I´m using RT 3.6.1 on Debian with Postgres 8.1.5.
Everytime I create a ticket, I have to select the owner on the drop-down
by its username.
I wanted to know how to change this so I can select the owner by the
owner´s Name (as set in the user´s Real Name, or Nickname field).
Is this implemented already?

You can copy share/html/Elements/SelectOwner to local/html/Elements and edit
it.

In rt-3.6.3, on line 57, is:

<%$User->Name()%>

Which is where the display of the select is written out. You can change
this to:

<%$User->RealName()%>

See Login for more info on how
to cleanly customize RT.

Hope that helps,
Erik

Erik Peterson
Manager, Project Technology Services
Education Development Center, Inc.
http://main.edc.org/

3

Hey, Erik!
That worked just fine!! :smiley:
Thanks a lot for the help!

I’ll take a look at the CleanlyCustomize.

Mario Gomide> On 1/18/07 2:33 PM, “Mario Gomide” mariogomide@agricultura.gov.br wrote:

Hi there!!

I am a little new at RT, so I apologize if I skipped something…

I�m using RT 3.6.1 on Debian with Postgres 8.1.5.
Everytime I create a ticket, I have to select the owner on the drop-down
by its username.
I wanted to know how to change this so I can select the owner by the
owner�s Name (as set in the user�s Real Name, or Nickname field).
Is this implemented already?

You can copy share/html/Elements/SelectOwner to local/html/Elements and edit
it.

In rt-3.6.3, on line 57, is:

<%$User->Name()%>

Which is where the display of the select is written out. You can change
this to:

<%$User->RealName()%>

See Login for more info on how
to cleanly customize RT.

Hope that helps,
Erik