How to change the RT Self Service web interface for Unprivileged user?

Hi,

Can anyone tell me how to change the default web interface for the
Unprivileged users (RT Self Service) in RT. I would like to add the Date
column in RT Self Service / Open tickets and Close tickets pages.

Thanks in advance for your help!

/Sumon

Can anyone tell me how to change the default web interface for the
Unprivileged users (RT Self Service) in RT. I would like to add the
Date column in RT Self Service / Open tickets and Close tickets
pages.

Assuming you’re running 3.8.7 or higher, open RT_Config.pm and search
for SelfService to find the appropriate config option

-kevin

Hi Kevin,

Thanks for your reply.

I have able to add the date column in RT Self Service by adding
"Created" parameter in the file in
"/opt/rt3/share/html/SelfService/Elements/MyRequest".

/SumonOn 6/9/2010 2:20 AM, Kevin Falcone wrote:

On Wed, Jun 09, 2010 at 12:31:06AM +0200, Saiful Islam Sumon wrote:

Can anyone tell me how to change the default web interface for the
Unprivileged users (RT Self Service) in RT. I would like to add the
Date column in RT Self Service / Open tickets and Close tickets
pages.

Assuming you’re running 3.8.7 or higher, open RT_Config.pm and search
for SelfService to find the appropriate config option

-kevin

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