How to change the RT Self Service web interface for Unprivileged user?

RT Users
1

Hi,

Can anyone tell me how to change the default web interface for the
Unprivileged users (RT Self Service) in RT. I would like to add the Date
column in RT Self Service / Open tickets and Close tickets pages.

Thanks in advance for your help!

/Sumon

2

Can anyone tell me how to change the default web interface for the
Unprivileged users (RT Self Service) in RT. I would like to add the
Date column in RT Self Service / Open tickets and Close tickets
pages.

Assuming you’re running 3.8.7 or higher, open RT_Config.pm and search
for SelfService to find the appropriate config option

-kevin

3

Hi Kevin,

Thanks for your reply.

I have able to add the date column in RT Self Service by adding
“Created” parameter in the file in
“/opt/rt3/share/html/SelfService/Elements/MyRequest”.

/SumonOn 6/9/2010 2:20 AM, Kevin Falcone wrote:

On Wed, Jun 09, 2010 at 12:31:06AM +0200, Saiful Islam Sumon wrote:

Can anyone tell me how to change the default web interface for the
Unprivileged users (RT Self Service) in RT. I would like to add the
Date column in RT Self Service / Open tickets and Close tickets
pages.

Assuming you’re running 3.8.7 or higher, open RT_Config.pm and search
for SelfService to find the appropriate config option

-kevin

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com