How To Change "RT at a Glance" Screen in 3.4.5?

RT Users
1

Hello,

I was wondering: how would a user change his “RT at a Glance” screen so that
it showed all his new and open tickets instead of just the “10 highest
priority tickets I own” box?

This is for RT 3.4.5 running on CentOS 5.1.

Tim Gustafson
SOE Webmaster
UC Santa Cruz
tjg@soe.ucsc.edu
(831) 459-5354

2

Each user can create Saved Search which then can be displayed via the Preferences.

Mathew

Tim Gustafson wrote:

Hello,

I was wondering: how would a user change his “RT at a Glance” screen so that
it showed all his new and open tickets instead of just the “10 highest
priority tickets I own” box?

This is for RT 3.4.5 running on CentOS 5.1.

Tim Gustafson
SOE Webmaster
UC Santa Cruz
tjg@soe.ucsc.edu
(831) 459-5354

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3

Tim,

I believe RT has a basic "My Tickets" search that you can choose.

Kenn
LBNLOn 4/30/2008 4:31 PM, Tim Gustafson wrote:

Hello,

I was wondering: how would a user change his “RT at a Glance” screen so that
it showed all his new and open tickets instead of just the “10 highest
priority tickets I own” box?

This is for RT 3.4.5 running on CentOS 5.1.

Tim Gustafson
SOE Webmaster
UC Santa Cruz
tjg@soe.ucsc.edu
(831) 459-5354

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com