How to change Owner?

RT Users
1

Hi,

RT2 user here.

as project manager (and RT administrator), I want to be able to reassign TR’s
from one project member, to another project member.

I have tried granting myself various “rights”, yet everytime I try to change an
owner, I get the failure message

    "You can only reassign tickets that you own or that are unowned"

is there any way for me, as project manager, to shuffle the owner ?

thanks and best regards,

-Greg

E-Mail: Gregory Hosler gregory.hosler@accessgate.com.sg
Time: 10:06:51

If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.

2

hmm…

I’ve noticed that I can “steal” TR’s, which will reassign the ownership to
myself, and then I can reassign to someone else.

hmm… is there not a more direct way to do this ?

-Greg

Hi,

RT2 user here.

as project manager (and RT administrator), I want to be able to reassign TR’s
from one project member, to another project member.

I have tried granting myself various “rights”, yet everytime I try to change
an
owner, I get the failure message

    "You can only reassign tickets that you own or that are unowned"

is there any way for me, as project manager, to shuffle the owner ?

thanks and best regards,

-Greg

E-Mail: Gregory Hosler gregory.hosler@accessgate.com.sg
Date: 11-Apr-2003
Time: 10:06:51

If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.

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E-Mail: Gregory Hosler gregory.hosler@accessgate.com.sg
Time: 10:17:06

If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.