How to change default in resolve from "comment" to"correspondanc e"?

Neal Barney wrote:

Neal Barney wrote:

It would be easier (and perhaps better) to just create a ‘scrip’ to do
it. You could set this up by queue or have it as a global setting.
As root (or someone with the proper priveledges) click on
"Configuration" -> “Global” -> “Scrips” (if you want to make it global).

Then do: “OnResolve NotifyRequestors with Template Correspondence”.

Whoops. That should have been “with Template Resolved”.

Not necessarily good. This breaks the clean line between comments and
correspondence.

To change the Web Interface, simply copy
/path/to/rt2/WebRT/html/Ticket/Elements/Tabs to
/path/to/rt2/local/WebRT/html/Ticket/Elements/Tabs
and apply the following changes:

In line 75, change
path => “Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=”.$id,
to
path => “Ticket/Update.html?Action=Reply&DefaultStatus=resolved&id=”.$id,

and voila!, instant replies. Be sure to check this still works after an
upgrade to a newer version, the original template may have changed, so You’d
need to make this change again.

Regards,
Harald
Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com

Not necessarily good. This breaks the clean line between comments and
correspondence.

To change the Web Interface, simply copy
/path/to/rt2/WebRT/html/Ticket/Elements/Tabs to
/path/to/rt2/local/WebRT/html/Ticket/Elements/Tabs
and apply the following changes:

In line 75, change
path => “Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=”.$id,
to
path => “Ticket/Update.html?Action=Reply&DefaultStatus=resolved&id=”.$id,

and voila!, instant replies. Be sure to check this still works after an
upgrade to a newer version, the original template may have changed, so You’d
need to make this change again.

I just made the change. For everybody else trying to reproduce it:
Use “Respond”, not “Reply” :slight_smile:

Best regards,
Lutz
Lutz Jaenicke Lutz.Jaenicke@aet.TU-Cottbus.DE
http://www.aet.TU-Cottbus.DE/personen/jaenicke/
BTU Cottbus, Allgemeine Elektrotechnik
Universitaetsplatz 3-4, D-03044 Cottbus