How to change a queue name

RT Users
1

I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it. I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue.

All the other settings for this new queue are identical to queues that work.

Can anyone let me know what to look for or how to troubleshoot this?

Thanks,

Martin Criminale
University of Washington Information School IT

2

have you changed the aliases file?On 30/11/2015 21:13, Martin Criminale wrote:

I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it. I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue.

All the other settings for this new queue are identical to queues that work.

Can anyone let me know what to look for or how to troubleshoot this?

Thanks,

Martin Criminale
University of Washington Information School IT

Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.

3

You see, I have always had to make sure that there is an alias for the
queue in the aliases file. As far as I know it is not automatic. Unless
I just dont understand how your system is put together.On 30/11/2015 21:55, Martin Criminale wrote:

Kobus Bensch Trustpay Global LTD email signature

Thanks Kobus.

With our installation if the email address prefix matches the queue
name there hasn’t been any need to edit the aliases file.

For example, if I forward something@ourdomain.com
mailto:something@ourdomain.com to our RT server and in there have a
queue named “something” it just works.

We have only needed to edit the aliases file if we wanted email with
some other prefix to land in an existing queue.

Does ‘fixing’ the name in the web interface of RT not fix something
behind the scenes? This is what I am suspecting but I’m not sure how
to check. If that is the case I guess we would need to edit the
aliases file.

*From:*rt-users [mailto:rt-users-bounces@lists.bestpractical.com] *On
Behalf Of *Kobus Bensch
Sent: Monday, November 30, 2015 1:34 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to change a queue name

have you changed the aliases file?

On 30/11/2015 21:13, Martin Criminale wrote:

I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it.  I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue.

All the other settings for this new queue are identical to queues that work.

Can anyone let me know what to look for or how to troubleshoot this?

Thanks,

Martin Criminale

University of Washington Information School IT

–
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number
900043. Company No 07427913 Registered in England and Wales with
registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com
http://www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract.
It is intended solely for the person to whom or the entity to which it
is addressed. If you are not the intended recipient you may not use,
disclose, copy, distribute, print or rely on the content of this email
or its attachments. If this email has been received by you in error
please advise the sender and delete the email from your system.
Trustpay Global Ltd does not accept any liability for any personal
view expressed in this message.

Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.

4

Thanks Kobus.

With our installation if the email address prefix matches the queue name there hasn’t been any need to edit the aliases file.

For example, if I forward something@ourdomain.commailto:something@ourdomain.com to our RT server and in there have a queue named “something” it just works.

We have only needed to edit the aliases file if we wanted email with some other prefix to land in an existing queue.

Does ‘fixing’ the name in the web interface of RT not fix something behind the scenes? This is what I am suspecting but I’m not sure how to check. If that is the case I guess we would need to edit the aliases file.From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kobus Bensch
Sent: Monday, November 30, 2015 1:34 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to change a queue name

have you changed the aliases file?

5

Kobus,

Turns out adding an entry to the aliases file was the trick. Much appreciated.From: Kobus Bensch kobus.bensch@trustpayglobal.com
Sent: Monday, November 30, 2015 2:04 PM
To: Martin Criminale; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to change a queue name

You see, I have always had to make sure that there is an alias for the queue in the aliases file. As far as I know it is not automatic. Unless I just dont understand how your system is put together.