I’m just another rt-user, but I’m thinking that your customers might even like it if you told them they were getting a dedicated email support channel… changing one client from firstname.lastname@example.org to email@example.com, another one gets firstname.lastname@example.org, a third could get email@example.com, and your best customer could get firstname.lastname@example.org.
Just a thought.From: Kevin [mailto:email@example.com]
Sent: Friday, November 05, 2010 10:19 PM
To: firstname.lastname@example.org email@example.com
Subject: [rt-users] How to automatically route tickets to queues based on sender email address
I am running the latest version of RT and I have several queues for my clients. They all use a single email address to submit support requests, but they all go to the Default queue. I want to route tickets to the appropriate queues upon arrival based on the sender email address. For instance if an email comes from firstname.lastname@example.org:email@example.com, I want it to go to the Hotmail queue, and if it from firstname.lastname@example.org:email@example.com, I’d like to have it go to the gmail queue, and so on.
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