As part of our provisioning process, we create a pair of saved searches for each of our customers (each customer is in its own Group).
The TicketSQL will look a bit like this:
RequestorGroup = '${CUSTOMER_NAME}'
AND STATUS != 'answered'
AND STATUS != 'resolved'
… and I’ve got a list of columns to display, as one would expect from a saved search.
I’m running RT 4.4.1, so I don’t have reports.
I would like to create and save these searches, then add them to one of a couple of dashboards (One is a persistent daschboard used by our provisioning team, the other will be a new dashboard for each customer).
I’m in the discovery phase of this project, and I’m trying to figure out whether I’ll be using RT::SearchBuilder, RT::SavedSearch or RT::Attribute to create the new searches.
I presume that the dashboards will use RT::Dashboard
I need to know
- Saved Search:
- How to populate the
Query
- How to populate the
Format
- How to set privacy
- How to set description
- How to populate the
- Dashboard
- How to create a new dashboard
- How to set dashboard description
- How to look up a dashboard
- How to link a saved search to a dashboard
- How to set dashboard privacy
- How to create a new dashboard