How to assign the owner automatically?

Hi,

this question has already been posted at least twice, but nobody
answered it. Is it really nor resolvable?

The problem is how to to automatically assign a request as it comes in
to a specific owner. There is no such an option in a queue setup. When
the request comes in, it is assigned to nobody and m,ust be re-assigned
manually.

Please, help, this feture is quite important for us.

Thanks

Dan

Daniel Svozil
Support Manager, Systinet (formerly Idoox)
http://www.systinet.com

Hi,

this question has already been posted at least twice, but nobody
answered it. Is it really nor resolvable?

The problem is how to to automatically assign a request as it comes in
to a specific owner. There is no such an option in a queue setup. When
the request comes in, it is assigned to nobody and m,ust be re-assigned
manually.

Have a look at the AutAssign scrip at:

http://www.fsck.com/pub/rt/contrib/2.0/

This will randomly assign a ticket to one of the watchers of the queue.

Is suspect it could be extended to do what you need.

Travis
Travis Campbell - Unix Systems Administrator = travis@beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@beast.amd.com
"Does anything work as expected?" Yes. An axe through the CPU.

Hi,

this question has already been posted at least twice, but nobody
answered it. Is it really nor resolvable?

The problem is how to to automatically assign a request as it comes in
to a specific owner. There is no such an option in a queue setup. When
the request comes in, it is assigned to nobody and m,ust be re-assigned
manually.

Please, help, this feture is quite important for us.

What about little patch to the source code ?

Jan Redl

Czech On Line, a. s.
U Nakladoveho nadrazi 8
130 00 Praha 3
Tel.: +420 2 460 00 402
Fax: +420 2 460 00 118
www.jet2web.cz