this question has already been posted at least twice, but nobody
answered it. Is it really nor resolvable?
The problem is how to to automatically assign a request as it comes in
to a specific owner. There is no such an option in a queue setup. When
the request comes in, it is assigned to nobody and m,ust be re-assigned
Please, help, this feture is quite important for us.
Support Manager, Systinet (formerly Idoox)