How to ask a great question

First, try the search to see if your question has already been asked. Many common questions have answers in previous topics.

If your question is new, be sure to include:

  • What version of RT or RTIR or extension are you running?

Other details like your DB and web server, etc. may be important, but the RT version is most important since there are many differences with different releases.

  • What are you trying to do?

  • What did you try so far and what did you expect to happen?

  • What did happen?

These all help the people reading your post understand your problem and it will increase the chance that the answers will help you out.

Good luck with your question!