Hi Landon,
Thank you for your reply. I have created the scrip as you suggested but there is no impact and subject line is still the same. Any suggestions please?
Cheers,
AtifFrom: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Landon Stewart
Sent: 13 November 2014 16:51
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to allow subject line if update is from specific email address
Hi All,
We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please?
Regards,
Atif
Hi Atif,
We do this using a scrip (in this case it’d be a global scrip). Update it with the email address in question.
Description:
Update the subject for theemail@address.commailto:theemail@address.com
Condition:
On Correspond
Action: (User defined)
my $attachments = $self->TransactionObj->Attachments;
$attachments->Columns( qw(id Headers Subject) );
my $attachment = $attachments->First;
return 0 unless $attachment;
return 0 unless $self->TicketObj->IsWatcher( Type => ‘Requestor’, Email => ‘theemail@address.commailto:theemail@address.com’ );
my $subject = $attachment->GetHeader(‘Subject’);
return 0 unless $subject;
$self->TicketObj->SetSubject($subject);
return 1;
Template:
Global template: Blank
Stage:
TransactionCreate
Atif Mehboob
Linux Administrator
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