How to add Statistics to menu

RT Users
1

Hello,
I have the module Statistics installed and working

But i can not figure out how to add it to the tools or whereever it
belongs so it is visiable to the privilaged users

MY RT is 3.4.4

Thanks
Randy

2

Hi Randy,

So far i know, the stat package add itself to the Menu., But be carefull,
the old stat package has a bug in the Tabs File, this wont bring you back to
the Tickets Link.

Attached a “small” mod working for me (RT344) i have moved the Statistics
from the Main Menu into the Tools Submenu. There is also a userdoc Submenu
included.

Callto://torsten_brumm

Thanks in advance
…
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…

Statistics.zip (19.3 KB)

3

Torsten
Any other ideas?
all i did is unzip the Statistics package into the /home/rt3/local/html

if i go to http://mydomain.com/Statistics/ I see the stats page, but
nothing under tools but Offline

ThanksOn 11/1/05, Torsten Brumm torsten.brumm@kuehne-nagel.com wrote:

Hi Randy,

So far i know, the stat package add itself to the Menu., But be carefull,
the old stat package has a bug in the Tabs File, this wont bring you back to
the Tickets Link.

Attached a “small” mod working for me (RT344) i have moved the Statistics
from the Main Menu into the Tools Submenu. There is also a userdoc Submenu
included.

Callto://torsten_brumm

Thanks in advance
…
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag
von Randy Paries
Gesendet: Dienstag, 1. November 2005 05:47
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] how to add Statistics to menu

Hello,
I have the module Statistics installed and working

But i can not figure out how to add it to the tools or
whereever it belongs so it is visiable to the privilaged users

MY RT is 3.4.4

Thanks
Randy

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

4

Hi Torsten,

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Randy Paries
Sent: Tuesday, November 01, 2005 2:43 PM
To: Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to add Statistics to menu

Torsten
Any other ideas?
all i did is unzip the Statistics package into the /home/rt3/local/html
[Kelly F. Hickel] This is probably the wrong place to unzip it, depending on what version of Statistics you are using (the latest is 0.1.5). You should remove what you’ve unzip, then unzip it one level up.
In other words, the file /home/rt3/local/lib/Statistics.pm should exist. At least I think it should, if you’re using Debian, I’m not positive as I’ve never used Debian. On a “stock” install, the file /opt/rt3/local/lib/Statistics.pm should be there.

if i go to http://mydomain.com/Statistics/ I see the stats page, but
nothing under tools but Offline

Thanks

Hi Randy,

So far i know, the stat package add itself to the Menu., But be
carefull,
the old stat package has a bug in the Tabs File, this wont bring you
back to
the Tickets Link.

Attached a “small” mod working for me (RT344) i have moved the
Statistics
from the Main Menu into the Tools Submenu. There is also a userdoc
Submenu
included.

Callto://torsten_brumm

Thanks in advance
…
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag
von Randy Paries
Gesendet: Dienstag, 1. November 2005 05:47
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] how to add Statistics to menu

Hello,
I have the module Statistics installed and working

But i can not figure out how to add it to the tools or
whereever it belongs so it is visiable to the privilaged users

MY RT is 3.4.4

Thanks
Randy

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com
[Kelly F. Hickel]

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

5

Hi Kelly & Randy,

This could be the wrong place, but i think it’s depending from the
installation path :wink:

@Randy: If you unziped the file, place at the HTML Folder, i think, you
need:

A: cleanup the rt3/var/mason_data/obj (remove the content)
B: restart the apache

Then the changes will appear. So far i remember, i read a mail from Ruslan,
where he described a workaround for this.

@Kelly: if i read your mail correctly, you talked about a newer version of
Stats Package?!? Where can i find this??? My Version is the from the RT
Download Folder…

Thanks

Torsten

Callto://torsten_brumm

Thanks in advance
…
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…

6

Torsten,
The package on the BestPractical site is quite old. Information on the current versions can be found in the Wiki at http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage .

You REALLY need to remove the files you unzipped before installing the new version.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com