I’m looking for some advice about setting ticket priorities during ticket creation.
I can see two ways to do this:
- A “Priority” custom field + scrip to set the ticket priority according to what was selected.
- Hacking RT/html/Ticket/Create.html to add the Priority field in there.
At the moment, I’m favouring option 2 because it will be less “clunky”, but with the obvious reservation that it will not be “upgrade-proof”.
I’ve been looking through the MASON templates, to spec out how to do it - it looks like I can copy some of the code from RT/html/Ticket/Elements/EditBasics to RT/html/Ticket/Create.html to achieve the desired effect, but I wanted to know if there are any other reasons (apart from upgradeability) not to do it this way?
If not, will what I propose be sufficient?
Andy D’Arcy Jewell
SysMicro Linux Support
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