Assuming you are talking about a “Ticket” Custom Field, I have to
ask if you:
- Applied the CF to a Queue and
- Set the CF rights for the Groups that will be using the queue
where the Ticket CF is applied (ie. “SeeCustomField” and
The Everyone group has the ability to both see and modify this field.
“AssignCustomFields” does not necessarily let someone SEE or Modify
the CF in a ticket.
We use 3.6.4 and we have over 25 Custom Fields used in various
combinations by various Queues and we do not have nay problem. I
would have to know how ALL you privileges (Global, Queues, CF’s/
Groups) have been set in order to persue this further. Hope this
I am making changes to an existing installation and the permissions
are all very open. There are a number of groups but one company-level
one as well which has fairly open privileges.
Once a ticket is created (or indeed, on create) the user is able to
add values or modify values on this field, which tends to indicate
that they have the appropriate permission. It just seems as though RT
is ignoring the fact that I’ve set “Mandatory”…
Thanks for your help