How to add custom text in a forwarded ticket to some third party outside RT Organization


if i want to forward some ticket to such person who is not member of RT. i
used forward option in Ticket.
but i can’t put custom text for this message as there is no option
available. how to add some custom text in a forwarded ticket and also how to
send this custom text to the receiving person? because whenever i forward
some ticket to some one only a single message “This is a forward of ticket
#…” is forwarding at the other end. i have changed the "Forward Ticket"
template. but still its showing the same text. pls help.


R i Z
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