How to add an hour in request tracker time

RT Users
1

hello:

on summer we have to add an hour on request tracker, please can you tell me
how can i do this and if there are an impact to the old tickets.

thank you

2

hello:

on summer we have to add an hour on request tracker, please can you tell me
how can i do this and if there are an impact to the old tickets.

You seem to be talking about daylight saving time. Setting your RT
server timezone correctly in RT_SiteConfig.pm should do the trick. If
your server timezone is correct and you are accessing the application in
the same timezone, all users will see the correct created, last updated
timestamps for tickets, new and old.

Regards, Terence.

Ph: +91 (80) 4089 0000