How to activate the custom template and custom scrip

I have a query regarding custom template and a custom scrip:

It would seem that creating new scrip with a custom template in a Queue
would override the default global. This doesn’t seem to be the case.
What is the appropriate method to implement custom email replies using
templates and scrip’s on a per queue basis? Is there any detailed
documentation for this issue? Can anyone help me on this issue?

With Regards,

Krishna Prasad

Queue scrips don’t override global scrips. What makes you think they would?

Queue templates with the same name as a global template override the
template for that queue.

-Todd

Now playing: Arctic Monkeys - If You Were There, Beware
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos 10/30/07, Krishna Prasad krishna.prasad@spartanlabs.com wrote:

I have a query regarding custom template and a custom scrip:

It would seem that creating new scrip with a custom template in a Queue
would override the default global. This doesn’t seem to be the case.
What is the appropriate method to implement custom email replies using
templates and scrip’s on a per queue basis? Is there any detailed
documentation for this issue? Can anyone help me on this issue?

With Regards,

Krishna Prasad


The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch
today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com