I am currently installing RT in our company and my superior wants to be
notified when a ticket with status “open” is older than 2 hours.
Has anybody done such a scrip ?
Or can anybody help me developping one ?
Thank you …
I am currently installing RT in our company and my superior wants to be
notified when a ticket with status “open” is older than 2 hours.
Has anybody done such a scrip ?
Or can anybody help me developping one ?
Thank you …