How many aliases are needed?

RT Users
1

Hi,

I’ve got a (hopefully) simple question on setting up RT. Per the README
file that comes with RT it reads:
an alias RT need to be set up in /etc/aliases as follows:

rt: /opt/rt/bin/rt-mailgate queue correspond

What exactly is supposed to go in place of the “queue” for that line?

Example:
I have two queues: help & QA
I would like our end users to send an email to help@domainname.com and
developers to send qa@domainname.com to have a request created. But it
doesn’t seem to work.

Do I need to send the email to rt@domainname.com with “help” or “qa” in the
subject or body or do I need to add

help: /opt/rt/bin/rt-mailgate help correspond
qa: /opt/rt/bin/rt-mailgate qa correspond

to /etc/aliases?

Is there some more examples available in the documentation I’m missing?

Thanks for any help!

Bert Woods
bwoods@fantasyent.com

2

Hi,

I have two queues: help & QA
I would like our end users to send an email to help@domainname.com and
developers to send qa@domainname.com to have a request created. But it
doesn’t seem to work.

Do I need to send the email to rt@domainname.com with “help” or “qa” in the
subject or body or do I need to add

help: /opt/rt/bin/rt-mailgate help correspond
qa: /opt/rt/bin/rt-mailgate qa correspond

you’re missing |s
those should read:

help: “|/opt/rt/bin/rt-mailgate help correspond”
qa: “|/opt/rt/bin/rt-mailgate qa correspond”

to /etc/aliases?

Is there some more examples available in the documentation I’m missing?

Thanks for any help!

Bert Woods
bwoods@fantasyent.com

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3

Create your queues in the rt system first. Call them what you
want- could be the same name.

Then as you indicated below create the aliases that correspond to
the RT queue names.

For example: create a queue called help then create the alias
as you indicated below.

You could call the queue anything like ‘helpme’ just as long as you
use the correct email alias both in /etc/aliases and the RT system
queue creation that wants to know what the email address is that
people send to.

4

Hi…

Anyone know if mail received into a queue can be forwared to another mail
address from the web interface? E.g., I get a request for help but it
belongs to another group so I just want to forward it and resolve it.

                               Thanks.

                                 Art.

Arthur A. Person
Research Assistant, System Administrator
Penn State Department of Meteorology
email: person@mail.meteo.psu.edu, phone: 814-863-1563