Can you confirm there are recipients for the reply you are doing? When you look at the ticket history can you view the source email that was sent out with headers and make sure there is a To address or Cc?
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Finally we have figured all out and it is all now working Thanks all for your help
Not sure If i should start a new post but is it possible to change the text of the email that is sent out to the user As we would like to customize it a bit
Thanks
Gary
Email in RT is controlled by Templates:
https://docs.bestpractical.com/rt/5.0.0/customizing/templates.html
So yes, you can customize them as much as you’d like! I have made some really pretty HTML emails before!
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Hi Guys
Something weird. is now happening with RT It will work for say 2 to 3 hours the will stop working in fetchmail get the following error
socket error while fetching from itsupport@$%^&(&^%.com@outlook.office365.com
fetchmail: Query status=2 (SOCKET)
Then about one hour later it will start working again the maybe 30 minutes later stop again getting the same error and this does on and on any ideas why?
Thanks
Gary