As promised, here’s my changes to enhanced-mailgate.
Travis, use enhanced-mailgate from
[Read the readme]
Here’s my changes to it, to make it NOT use PGP/GPG, and work better.
(Spacing/case issues gone, priority works, responds to any message)
Note: without PGP/GPG, the security on this is not good. Forged email
could make changes to your tickets. A minor thing, but be aware of the
To install, use my patch against the file from above, copy it over your
rt-mailgate, and bingo. Mail commands.
To resolve a ticket, you can just put this at the top of any email
response (comment OR correspondence or action)
normal email continues… blah blah
You can’t do this with stock RT, only with the enhanced-mailgate in place.On Wed, 29 Jan 2003, Travis Zadikem wrote:
We would like to be able to resolve an issue via email. Does anyone
have a script for doing this? There is only 2 of us using the system.
Basically, we can respond to the requests and such right now, but it
does not actually put the issue into a resolve state until we login via
the web and change it.
Weld RE5J School District
Your mind is like a parachute. It must be open to be used effectively.
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Seth Cohn, General Manager of Eugene Free Community Network firstname.lastname@example.org
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Businesses planned for profit are apt to fail. - N. Butler
enhanced-mailgate.diff (2.18 KB)