How do you set up email reminders for reminders added to a ticket's metadata?

RT Users
1

Hi all -

I’m trying to set up email reminders that are sent on the date and time
specified when a user adds a reminder in a ticket’s metadata. Am a new user
of RT, so apologies if this is obvious - any direction much appreciated.

Cheers

Usamah

Usamah Chaudhary

onefinestay
m. +44 7881 458 643
t. +44 20 3287 4639
usamah@onefinestay.com

Unit 3, 40 Bowling Green Lane
London EC1R 0NE

2

I’m trying to set up email reminders that are sent on the date and time specified when a user
adds a reminder in a ticket’s metadata. Am a new user of RT, so apologies if this is obvious -
any direction much appreciated.

This is not a feature of RT’s reminders.
You can create a dashboard that searches for type = ‘reminder’ and has
a due date of the given day and get it mailed out, but there is no
built in feature for emailing about reminders on their due date.

-kevin

3

Thanks Kevin. Has anyone written a scrip that could do this (i.e. email
about reminders on their due date)?

Cheers

UsamahOn 16 March 2011 16:19, Kevin Falcone falcone@bestpractical.com wrote:

On Wed, Mar 16, 2011 at 10:30:11AM +0000, Chaudhary, Usamah wrote:

I’m trying to set up email reminders that are sent on the date and
time specified when a user
adds a reminder in a ticket’s metadata. Am a new user of RT, so
apologies if this is obvious -
any direction much appreciated.

This is not a feature of RT’s reminders.
You can create a dashboard that searches for type = ‘reminder’ and has
a due date of the given day and get it mailed out, but there is no
built in feature for emailing about reminders on their due date.

-kevin

Usamah Chaudhary

onefinestay
m. +44 7881 458 643
t. +44 20 3287 4639
usamah@onefinestay.com

Unit 3, 40 Bowling Green Lane
London EC1R 0NE