How do you configure RT 3.4 to not send any email response to a specific listy of addresses?

RT Users
1

Greetings,

     We have several scripts that send problem reports to our RT system. When

RT receives these, we do want it to produce a ticket, but we do not want it to
send any sort of response mail. Since the script or daemon has no mechanism to
recieve mail this response mail just ends up becoming undeliverable. Does
anyone have a RT 3.4 configuration that allows you to specify a list of email
addresses that over-rides the default behavior of sending RT response mail?
Obviously, I do want RT to send reply mail when it receives a request from a
real person not specified in the list.

Thanks,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR338A, Box 356320
University of Washington
Desk: (206)-685-3884
cabal@u.washington.edu

2 
    Greetings,

    We have several scripts that send problem reports to our RT system. 
    When RT receives these, we do want it to produce a ticket, but we do not

want it to send any sort of response mail. Since the script or daemon has
no mechanism to recieve mail this response mail just ends up becoming
undeliverable. Does anyone have a RT 3.4 configuration that allows you to
specify a list of email addresses that over-rides the default behavior of
sending RT response mail? Obviously, I do want RT to send reply mail when
it receives a request from a real person not specified in the list.

Update the user created by RT for a given script’s return address. Leave
the “Username” as the user’s email address, but make their email address
blank.

3 
    We have several scripts that send problem reports to our RT

system. When RT receives these, we do want it to produce a ticket,
but we do not want it to send any sort of response mail. Since the
script or daemon has no mechanism to recieve mail this response
mail just ends up becoming undeliverable. Does anyone have a RT
3.4 configuration that allows you to specify a list of email
addresses that over-rides the default behavior of sending RT
response mail? Obviously, I do want RT to send reply mail when it
receives a request from a real person not specified in the list.

we disable the global autoresponder and enable it specifically per-
queue (and we also use a queue specific template).

then we set up special queues to handle such automatic alert
notifications that don’t do autoresponder, and have appropriate
watchers amongst the development crew.

smime.p7s (2.47 KB)