I can set up a normal unprivileged user, and i’ve
created a group staff with the following rights
(“modify queue rights for the queue general”) -
commentonticket, createticket, modifyticket,
ownticket, replytoticket, seequeue, showoutgoingmail,
showticket, showticketcomments, taketicket.
I put the user elaine into the group staff.
I log a fault as a normal user to the queue general,
then as elaine try to take the ticket but get “That
user may not own tickets in that queue”.
the group staff in global rights also has the take and
own ticket privileges.
how can i set up a user to take tickets ?
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