The “One-time Cc” list is constructed by collecting all of the addresses
related to all of the ticket’s transactions and then removing addresses
belonging to requestors.
Is someone still regularly CC-ing this departed user in new tickets?
Alternatively (although I’m not sure that this is relevant), is that RT
user set up as a queue-level CC?
By adding this user’s address to the $RTAddressRegexp regex, you’re telling
RT that it directly receives mail to that address, which could have
unintended consequences (e.g. inability to add or re-add this email address
to tickets).On 17 December 2014 at 06:39, firstname.lastname@example.org email@example.com wrote:
On Mon, Dec 15, 2014 at 04:08:52PM -0600, firstname.lastname@example.org wrote:
Hi RT Users,
I am trying to clear an address that keeps appearing in the
One-time Cc/Bcc list on the Reply form for a ticket. The user
is no longer here, but the address keeps showing up in the
Reply form for new tickets. How is that list constructed?
Okay. It looks like I can add the address to the $RTAddressRegexp
and it will remove it. I was hoping that there was some type of
DB/shredder/GUI action that could be used instead of polluting