How do I


#1

Under RT v1x, what do I modify if I want some boilerplate
text in the “Create new ticket” message body?


<a class='attachment' href='/uploads/db7930/original/1X/00ae80e65e135231d03ac4adc3b256433ca5abb8.vcf'>saint.vcf</a> (1.51 KB)

#2

That’s only supported for webrt, but you modify
rt/etc/templates/queues/rt1.0/web_create to contain the text you want.

-jOn Wed, Jul 26, 2000 at 04:20:25PM -0500, Dan St.André wrote:

Under RT v1x, what do I modify if I want some boilerplate
text in the “Create new ticket” message body?

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