How do I "unsquelch" a user?

RT Users
1

Greetings,

Have done some searching trying to find out what a “Squelched” user is
in RT (marked in the ticket as either “somename (squelched)” or
in the “People” page as “somename (Will not be sent email)”.

I can’t for the life of me figure out how to undo this, or how it
got there. Some searching suggests that it’s because the e-mail address
field is blank, but there is definitely an e-mail address there.
http://kb.mit.edu/confluence/pages/viewpage.action?pageId=14155778

Clicking about in the interface and trying various things like renaming the
user (can’t find a delete option) don’t get me anywhere.

So… how do I “un-squelch” this contact so that we can reply to his ticket?

Thanks,

Rob

2

Have done some searching trying to find out what a “Squelched” user is
in RT (marked in the ticket as either “somename (squelched)” or
in the “People” page as “somename (Will not be sent email)”.

I can’t for the life of me figure out how to undo this, or how it
got there. Some searching suggests that it’s because the e-mail address
field is blank, but there is definitely an e-mail address there.
Log In - Hermes

Clicking about in the interface and trying various things like renaming the
user (can’t find a delete option) don’t get me anywhere.

So… how do I “un-squelch” this contact so that we can reply to his ticket?

You don’t say if this is 3.8 or 4.0.

On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.

On 4.0, the Reply/Comment page only affects the current transaction and
you squelch/unsquelch users from the People page.

-kevin

3

You don’t say if this is 3.8 or 4.0.

On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.

Yes… this is it… thanks… a bit unobvious…

4

You don’t say if this is 3.8 or 4.0.

On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.

Yes… this is it… thanks… a bit unobvious…

You trimmed the part where we reworked it completely for 4.0 to be
more obvious:

On 4.0, the Reply/Comment page only affects the current transaction and
you squelch/unsquelch users from the People page.

We did it because the 3.8 variant isn’t as user friendly as we’d like.

-kevin