How do I set the category and value of "Select One Value" custom fields in RT 3.55 via the CLI?

RT Users
1

Hello,

I am heavily using the “Select one value” custom fields in RT 3.55, also
heavily using the category grouping feature. e.g. I select OS and I
then am given the option of selecting “Linux, XP or Mac OS”.

How could I set these two values using the CLI to create a ticket? I
know how to set normal custom fields using the CLI when creating a ticket.

TIA for any help,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

2

Hello,

I am heavily using the “Select one value” custom fields in RT 3.55, also
heavily using the category grouping feature. e.g. I select OS and I
then am given the option of selecting “Linux, XP or Mac OS”.

How could I set these two values using the CLI to create a ticket? I
know how to set normal custom fields using the CLI when creating a ticket.

See a post from lwang to rt-devel with a proposed patch from a week or
two back.

Jesse

3

Hello,

I am heavily using the “Select one value” custom fields in RT 3.55, also
heavily using the category grouping feature. e.g. I select OS and I
then am given the option of selecting “Linux, XP or Mac OS”.

How could I set these two values using the CLI to create a ticket? I
know how to set normal custom fields using the CLI when creating a ticket.

See a post from lwang to rt-devel with a proposed patch from a week or
two back.

Note also that category/value fields are, IIRC, just slash-delimited
selects.