This is my first post to this list. I have a newbie question.
Is there a way to reference a custom field in an email body so the
parser will pick it up?
I want to fill a custom field when I email a queue by putting the info
in the body of the email like I am able to do with standard fields, such
as owner, priority, timeworked, etc. Here is an example of what I am
putting in the body of an email that I send to a queue.
Custom Field Release Version: 1.0
The email parser will parse the first four items fine, but I can’t
figure out the syntax for the custom field, or find documentation if
this is possible.