How Do I Reference a CF in an Email to be Parsed

RT Users
1

This is my first post to this list. I have a newbie question.

Is there a way to reference a custom field in an email body so the
parser will pick it up?

I want to fill a custom field when I email a queue by putting the info
in the body of the email like I am able to do with standard fields, such
as owner, priority, timeworked, etc. Here is an example of what I am
putting in the body of an email that I send to a queue.

Owner: jfrey
Requestor: bsmith
Priority: 1
Status: Open
Custom Field Release Version: 1.0

The email parser will parse the first four items fine, but I can’t
figure out the syntax for the custom field, or find documentation if
this is possible.

Thanks,

John

2

I think you need something like this (its what I am using)

also search the user list here Carbon60: Cloud Consulting - Services and Solutions
and search the wiki here
http://wiki.bestpractical.com/view/HomePageFrom: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of John Frey [jfrey@seattletimes.com]
Sent: Thursday, January 21, 2010 8:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How Do I Reference a CF in an Email to be Parsed

This is my first post to this list. I have a newbie question.

Is there a way to reference a custom field in an email body so the parser will pick it up?

I want to fill a custom field when I email a queue by putting the info in the body of the email like I am able to do with standard fields, such as owner, priority, timeworked, etc. Here is an example of what I am putting in the body of an email that I send to a queue.

Owner: jfrey
Requestor: bsmith
Priority: 1
Status: Open
Custom Field Release Version: 1.0

The email parser will parse the first four items fine, but I can’t figure out the syntax for the custom field, or find documentation if this is possible.

Thanks,

John